Shipping and Delivery
At NordMerch, we understand the importance of timely deliveries for our valued customers. Please find below details regarding our shipping and delivery processes:
Delivery Time Estimates
Total estimated delivery time = processing time + transit time
Processing Time Transit Time Estimated Delivery
| Processing time | Shipping time | Delivery Time |
| 3-5 days | 7-14 days | 10-19 Business days |
Please note: Our business days follow Pacific Standard Time, Monday to Friday, excluding postal holidays.
Shipping Information
- Delivery Regions: We deliver to all states and territories within the United States.
- Carriers: We partner with reliable carriers including USPS, DHL, FedEx, and Local Post. Please expect potential delays for non-mainland U.S. deliveries.
Shipping Costs
- Standard Delivery: $4.95
- Orders over $99: Free Shipping
Tracking Your Purchase: We will email your tracking number(s) upon dispatch. Tracking updates may take 5-7 days. If no update after 10 days, kindly contact us at [email protected] or use our Track Order page.
Important Shipping Notes
- Delivery Delays: Provided timelines are estimates. Delays may occur due to customs, peak periods or other external factors.
- Damaged Goods: Please reach out within 3 days with evidence and we’ll arrange a replacement.
- Lost/Stolen Packages: We cannot be held liable for delivered orders reported as lost or stolen.
- Address Errors: Please provide accurate addresses. Contact us immediately for corrections. Refunds are possible for dispatch errors upon return.
- Non-Receipt: If tracking shows delivered but order not received, please contact the carrier first. If issues persist, email [email protected].
Return Policy
Please see our Returns and Refunds policy page for complete details.
Notifications
- Delivery estimates are not guaranteed and delays may occur.
- Longer delivery times can be expected during peak seasons.
- Accurate shipping details are imperative. We are not accountable for redirections or reshipments caused by incomplete information provided by the customer.
Please don’t hesitate to contact us at [email protected] for any questions. We appreciate your patience and understanding.
