Returns and Refunds

Order Exchanges

We kindly ask that you thoroughly verify all order details before placing your order. Unfortunately, we cannot accommodate exchanges if the reason is an error in your selections such as size, design, quantity, etc.

However, you may cancel your order within 24 hours and place a new order with corrected specifications. Please contact our support team if you need any assistance ordering.

Order Cancellations

Timeframe: Within 24 hours of order placement

  • You may cancel your order within 24 hours of purchase. Beyond this window, the order may have entered processing, making cancellation impossible.
  • A 10% cancellation fee of the total order value will apply.
  • To cancel, kindly email [email protected].

Returns and Refunds

Eligibility: Within 30 days of delivery

  • Returns are accepted within 30 days of delivery. After this period, the order is considered accepted and no refunds can be provided.

  • Returns and refunds are possible if:

    • Item arrives damaged or broken
    • Received product differs from order in design, size, material
    • Wrong item is received
    • Product significantly differs from description

  • Non-eligible items:

    • Worn, washed, or altered items
    • Defective items, unless the defect is our fault
    • Items without original tags
    • Items with minor thread issues that can be fixed

  • Item(s) must be returned in original condition and packaging.

Refund Claim Requirements

Please include shipping label/receipt, proof of purchase, evidence of defects, and any relevant communications like email screenshots.

Return and Refund Process

  1. Email inquiry to [email protected] with required documents
  2. Expect a response within 2-3 business days on eligibility
  3. Follow provided instructions
  4. Only return package after receiving confirmation email with address
  5. Share carrier tracking number for return items
  6. Customer bears return shipping costs

Refund Processing Time

  • Takes up to 2 business days after receiving return
  • We’ll confirm receipt by email and issue a full refund, including original shipping
  • Contact bank/credit card company for refund delays
  • Reach out at [email protected] if refund delayed beyond 10-15 days

Important Notes

  • Our return policy is valid for 30 days from delivery
  • Items can be returned or exchanged within 30 days, with customer bearing shipping cost
  • We are not responsible for damage or loss during return shipping
  • Customer must handle unqualified requests or lost returns
  • Always consult our Support Team before starting a return

Feel free to contact us if you have any questions. We appreciate your patience and aim to make returns simple for you.